What to do if tenant complaints persist?
The starting point was a call for help from the customer center. Complaints from tenants were piling up - about noise, violations of quiet times, garbage and neighborhood conflicts. A tenants' meeting confirmed the perceptions. A joint neighborhood party in cooperation with the local neighborhood meeting place was supposed to provide initial relief. But what would have a longer-term effect?
Creating a place where people are cared for
In order to promote stability and exchange, the social management of HOWOGE wanted to offer "help for self-help" - a place with short distances, offers directly in the neighborhood. The idea of the neighborhood container was born: a pilot project planned for five years. The "container boys" started it all. They listened and tried to clarify the concerns of the tenants. They found out that many residents did not speak German well enough or were illiterate: people seeking advice could neither read the house rules, nor apply for child benefit or register school-age children for school. The container boys helped out. Their motto: "We can do paper!" Then came Corona.