A respectful and tolerant coexistence is essential for peaceful coexistence among all tenants. HOWOGE does not tolerate discrimination based on origin, skin color, name, religion, language or lifestyle, nor does it tolerate bullying, threats or harassment in its buildings. The following provisions apply:
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Animals are loyal companions to humans. However, pets must be kept in an apartment in a species-appropriate manner and must not disturb other roommates. In addition, not every animal is suitable for living in an apartment. Hereyou will find all the important information about keeping pets.
Small pets must be kept in a species-appropriate manner and in such a way that they do not cause any nuisance. Other residents must not be disturbed by the animals. Any dirt or contamination caused by the animals must be removed and disposed of immediately by their owners. Feeding wild animals is prohibited for hygiene reasons, as leftover food attracts rats and vermin.
Small animals such as ornamental fish, canaries or hamsters can always be kept in the apartment. If you want to keep a dog in the apartment, you must first obtain permission from HOWOGE. Please submit information about the breed of the animal, a photo, proof of tax and proof of insurance. For larger dogs, a certificate of good health from a veterinarian must generally be submitted. An informal application is sufficient for keeping cats. Keeping animals of a species or breed that is considered dangerous or that can be trained for fighting purposes is prohibited at HOWOGE. The same applies to exotic animals such as iguanas, poisonous snakes or scorpions.
Dogs must always be kept on a leash in stairwells and elevators. This also applies to green spaces and playgrounds that belong to the building community.
First of all, we ask you to have a friendly conversation with the person concerned. If this happens frequently and even a friendly conversation does not help, please contact us. We will then find a solution together with everyone involved. Please contact kundenzentrum@howoge.de, stating your rental agreement number, or write to us by post (PO Box 10 03 19, 57003 Siegen). You can find the telephone number of your responsible customer center or service point here.
If you want to make your balcony cat-safe, you must not drill into or stick anything onto the thermal insulation of the facade. Height-adjustable telescopic rods are available from specialist retailers and are a good way to hold cat nets.
A well-functioning neighborhood is worth its weight in gold. Families, seniors, singles and couples - many generations, often from different cultures with different interests, come together in your residential complex. Everyone brings with them individual habits and ways of life and should feel comfortable in their own home and in the immediate surroundings, so: approach each other, talk to each other and show respect and tolerance even for unfamiliar views.
If there are disputes that cannot be resolved through friendly conversation, you can contact us. We will then find a solution together with all parties involved. You can find the telephone number of your local district office hereor send us an email to kundenzentrum@howoge.de.
If a neighbouring tenant is too loud during the designated quiet times, try to have a friendly chat and ask them to turn the TV or music system down a bit. If there are frequent disturbances and a friendly chat doesn't help, please contact us. We will then find a solution together with everyone involved. You can find the telephone number of your responsible customer centre or service point hereor send us an email to kundenzentrum@howoge.de.
We want our tenants to live together in a friendly neighborhood. If conflicts arise, we ask you to first have a friendly conversation and approach each other. If there are repeated violations or if friendly conversations do not help, please contact us. We will then find a solution together with everyone involved. You can find the telephone number of your responsible customer center or service point hereor send us an email to kundenzentrum@howoge.de.
Graffiti, vandalism, trouble in the house - the mobile caretaker service or a security service ensure safety, order and cleanliness in the neighborhood in the evenings and at night. They check whether doors and windows are locked, whether strangers are in the houses, whether there is rubbish lying around, whether lamps are broken or whether entrances and driveways are blocked. And if someone in the neighborhood is partying too loudly, the HOWOGE employees are also on hand and ask that the house rules be observed. The mobile caretaker service supports the emergency caretakers, who are the contact persons for emergencies and the like outside of business hours. The operating times of the mobile caretaker service teams are: Mon - Thurs: 6 p.m. - 4 a.m., Fri - Sun: 7 p.m. - 5 a.m.
You can find the teams’ telephone numbers in the information boxes at your building entrance or hereon the website.
Mobile caretakers can be reached by phone at 030 5464 1300.