Does this mean that the Tenants' Council is not responsible for all inquiries?
As the Tenants' Council, we are responsible for events across the neighborhood, such as new construction projects, structural problems, and communication between tenants and HOWOGE. Neighborhood-related concerns, on the other hand, are the task of the tenant advisory councils. There is an agreement between the tenant advisory councils and the tenant council for this. We don't want to take anyone's work away.
Which topics are you currently addressing in particular?
One topic is the communication between tenants and HOWOGE. Several people often report the same defect, but no one knows about the other. This leads to additional work for HOWOGE, but also to discrepancies on the tenant side because there is no feedback on the processing status. The HOWOGE app should be available for this, where repairs can be ordered, for example. It is particularly important to us to help shape the app so that it is as customer-friendly as possible.