We want to offer you the best possible service. We are currently in the process of making the service even more modern for you and optimizing the processes. That's why we have reorganized our housing stock.
What exactly is changing for you?
New contact details and responsibilities from September 18, 2023
From September 18, 2023, there will be new responsibilities in our customer service and therefore changed contact details for you. In the future, an entire service team will take care of your affairs and those of your accommodation. This means we are available to you even faster and more competently. You can find your specific service team on your notice board, in the customer letter we recently sent you and here in our contact search.
Expanded on-site offering
We are continuing to expand our on-site offering in the neighborhoods for you and, in addition to the already established service points, more will be created in your living area.
Your contact with us
The best way to reach us is by email at kundenzentrum@howoge.de.
Personal appointment scheduling
So that we can be there for you even better and give you more attention, we forego regular opening hours in our customer centers and service points and offer you personal appointments. Please contact us at kundenzentrum@howoge.deor by telephone.
Please always have your tenant number to hand when contacting us.
Why did we change the usual processes?
By bundling your contact options with us, we ensure that your concerns are processed more reliably. Because our entire service expertise is hidden behind the collective email address kundenzentrum@howoge.de. Your inquiries and concerns can be answered faster and better. By arranging an individual appointment with us in advance at the customer center or service point, you save yourself unnecessary waiting time and our service teams can concentrate fully on you.
Will the changed structures be introduced everywhere?
Yes, because we want to offer you a high-quality service in a standardized manner across all of our neighborhoods and residential portfolios. Your satisfaction plays a central role for us.
What else is important for you to know?
Due to the technical change, there may be longer waiting times on the phone during the transition phase. If you don't want to wait any longer, please send us an email with your request to kundenzentrum@howoge.de. In the event of an accident, please contact your caretaker or the telephone number published in your home's showcase.