For former Vonovia tenants

Important information

* This page has been translated via Google's Cloud Translation API. HOWOGE does not edit the content.

Welcome to HOWOGE

From January 1, 2025, we will welcome all former Vonovia tenants from the PRIMA residential buildings portfolio to HOWOGE.

HOWOGE Wohnungsbaugesellschaft mbH has acquired PRIMA Wohnbauten Privatisierungs-Management GmbH from Vonovia SE with a total of 4,492 apartments, 4 commercial units, 880 parking spaces and 39 other units.

The new apartments are mainly located in Lichtenberg.

Here you will find the most important questions and answers at a glance:

For former Vonovia tenants

For former Vonovia tenants What changes for you as a new tenant?

HOWOGE will take over the apartments on January 1, 2025. After that, the following will change for you:

the bank details – i.e. you must transfer your rent to a HOWOGE account from January 2025 and/or give us a new SEPA mandate for direct debit. You can do this directly online here.
the rental agreement number and
the contact details for the apartment.

All new tenants will receive specific information in a welcome letter in good time.

ATTENTION:Our letters always contain our logo and your rental agreement number, so that fraudsters have no chance.

Did that answer your question? Yes

For former Vonovia tenants How do I contact HOWOGE as a new tenant?

You will be informed of the new contact details in a welcome letter. You will also find all important contacts from January 1, 2025 on a notice board and in our tenant app meineHOWOGE.

Did that answer your question? Yes

For former Vonovia tenants Will the rent change for the new tenants?

The new tenants will have the same rights and obligations as all HOWOGE tenants and, once ownership is transferred, will be able to benefit from the advantages of a state-owned landlord, such as apartment exchange offers and the regulations of the cooperation agreement with the Berlin Senate. We will contact tenants unsolicited if there are any changes to their rent.

Did that answer your question? Yes

For former Vonovia tenants I have reported an outstanding issue to the previous landlord (e.g. defect). What happens now?

Open issues that have not been fully processed by Vonovia by December 31, 2024 will be transferred to HOWOGE and then further processed by HOWOGE.

Did that answer your question? Yes

For former Vonovia tenants I have a rent reduction due to defects from the previous landlord. What do we do now?

We check the defect and endeavour to remedy it quickly. Individual solutions are found in the meantime. Until the transfer of ownership, the previous landlord is responsible for remedying the defect. Once ownership is transferred, HOWOGE takes care of it.

Did that answer your question? Yes

For former Vonovia tenants What happens to my deposit?

If there is a deposit and it can be transferred, it will be given to us. Otherwise, we will contact you unsolicited.

Did that answer your question? Yes

For former Vonovia tenants When are the utility bills sent out?

The operating cost statement for 2023 has already been prepared and delivered by Vonovia. HOWOGE will handle the billing for the calendar year 2024.

Did that answer your question? Yes

For former Vonovia tenants The consumption data for heating and hot water during the year (uVi) and my contract details (basic rent, operating costs, etc.) do not seem correct to me in the tenant app meineHOWOGE. Who can I contact and when will a correction be made?

HOWOGE will not be the owner until January 1, 2025. Therefore, there may still be occasional display errors within the values in the contract view or in the consumption data. You do not need to contact us. We will actively correct the errors in January 2025.

Did that answer your question? Yes

For former Vonovia tenants Will Deutsche Multimedia Service GmbH continue to be the cable provider?

Yes, Deutsche Multimedia Service GmbH will continue to be your cable provider.

Did that answer your question? Yes

For former Vonovia tenants Are electricity contracts for green electricity also offered by Howoge?

This is currently being clarified. If there is an offer for you, we will be happy to inform you.

Did that answer your question? Yes

For former Vonovia tenants I would like to rent an apartment in the former Vonovia properties – what do I have to do?

You can contact the current owner Vonovia until the transfer of ownership on December 31, 2024. After the transfer of ownership from January 1, 2025, all rentable apartments will be rented through the HOWOGE rental process. Further information can be found at: www.howoge.de/vermietungsprozess

Please also use our rental app “HOWOGE Apartment Search”.

Did that answer your question? Yes

For former Vonovia tenants How can I exchange my apartment within the HOWOGE portfolio?

Potential exchange partners from the six state-owned companies degewo, GESOBAU, Gewobag, HOWOGE, STADT UND LAND and WBM, who want to exchange their apartment for another, meet on the inberlinwohnen.deapartment exchange portal. The special thing about it: the net rents of both apartments do not change in the event of an exchange.

The prerequisite is that you are the main tenant with an ongoing rental agreement. In addition, an email address must be registered with HOWOGE with which you can verify yourself as a tenant in the exchange portal at www.inberlinwohnen.de. The exchange requests are carefully checked by the respective housing company.

Did that answer your question? Yes

For former Vonovia tenants Do the new tenants participate in the tenant council elections?

Yes, the tenant council election will take place in 2025 for the Alt-Friedrichsfelde, Dolgenseestrasse, Konrad-Wolf-Strasse and Tierpark districts. All HOWOGE tenants, including you with the transfer of ownership, are called upon to stand for election and, above all, to use their right to co-determination and vote.

Did that answer your question? Yes